Certificate in Customer Relations Management

Customer Relations or Customer Service Specialists provide courteous, informative, and personalized assistance to their corporate clients. These services are provided in person, or via telephone or electronic mail. Customer Service Specialists are instrumental in building stronger public relations. Customer Relations Specialists generally work 40 hours per week. Employment opportunities for CS Specialists are very high. These specialists have the opportunity to work for any sales or service oriented companies such as department stores, hotels, travel agencies, retail outlets and consulting firms.

Our customer relations management program covers:   • Business Communications • Office Technology • File Management • Phone Etiquette • Handling Purchase Order • Billing Procedure • Banking Relations • Inventory and Procurement • Business Terminology

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